Customer Care Specialist
Peterlee
up to £30,000
Permanent
Are you frustrated that you are not using your language skills in your current job? You are fluent in French or another European language, but intermediate is also fine? You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker. Is this you?
The successful candidate will be required to carry out the following duties:
- Gathering customer support tickets
- Liaise with customers by telephone/Teams to provide information or trouble shooting
- Make outbound calls to facility managers proactively asking questions or offer help/training
- Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
- Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
- Fluent in French or another European language would be beneficial
- Technical Work-related background is required
- Ability to communicate by telephone in a clear and professional manner
- Strong technical aptitude and critical thinking
- Excellent customer service skills
- Intermediate computer skills: Outlook
- Familiarity with the use of Smartphones using IOS and Android operating systems
Benefits:
- 37 Hours a week Monday to Sunday 8am until 6pm on a rota basis to cover the business needs once you are fully trained
- Free parking
- Office based. There is scope to go hybrid once fully trained
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children)
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
This is a newly created role and has room for development for the right candidate! If you would like to discuss further please contact andrea.conway@bmcrecruitmentgroup.com or call 07948 346585 for a chat in person.
