Ecommerce Executive

Cramlington

£30,000 - £35,000

Permanent

Our client is a leading global provider of a portfolio of leading brands operating in 23 countries and a dedicated workforce conversant in over 25 languages.

The role

Reporting to the E-Commerce Manager you will be responsible for the administration of the existing online retailer and marketplace accounts, specifically Amazon. You will manage the brands presence, optimizing and adding product listings, managing ad hoc changes, and dealing with all types of customer service enquiries.

• Providing a proactive administration support to our E-Commerce function across EMEA.
• Create, optimize, and manage product listings with relevant SEO keywords, bullet points, and high-quality images to increase search visibility and conversions on Amazon to support customer and marketing timelines and plans.
• Supporting with promotions and advertising campaigns ensuring they are accurate, timely and effective to meet the demands of the business and digital plan.
• Working closely with the E-Commerce Manager, supporting with the execution and implementation on various projects aligned with the overall digital strategy.
• Handling the downloading and processing of Amazon orders, ensuring accurate and timely transfer of data into our SAP system.
• Addressing any order-related concerns, delivery issues, and ad hoc queries to ensure a smooth and positive customer experience from order placement to fulfilment.

Essential Requirements:

• Experience working with Shopify, Amazon Vendor or Seller Central
• Familiarity with Amazon reporting and analytics tools
• Knowledge or experience of SAP system.